Telephone Banking

Internet Banking

Telephone Banking

 


SET UP:

To get set-up on the Telephone Banking Access Line, Jackson County residents call 228-934-1234 and George County residents call 601-947-1232 and press “0” to speak to a Customer Service Representative.  They will establish your temporary 4-digit PIN (personal identification number) required to use the Access Line.


HOW TO USE THE TELEPHONE BANKING ACCESS LINE:

Jackson County residents please call 228-934-1234 and George County residents please call 601-947-1232 or toll free 1-866-229-9415, from any touch-tone phone, and our automated voice response system will greet you and prompt you through the process step-by-step.  The available information is since your last statement.

  • For account information (press 1)
  • To report a lost or stolen bankcard (press 3)
    • You will then be asked to enter your account number, followed by the # sign.
    • Enter the account number that you wish to access.
  • If the account you entered is a checking account (press 1)
  • Savings account (press 2)
  • Certificate of deposit (press 3)
  • Loan (press 4)
  • To return to the previous menu (press 9)

You will then be asked to enter your 4-digit PIN (personal identification number) followed by the # sign. Your account will then be accessed.

Note: This PIN is NOT the same as your ATM PIN.

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ACCOUNT INQUIRY INFORMATION:

The following information is available, depending on the type of account you accessed:


Checking Account Selection:

  • Current balance and last deposit (press 1)
  • Review transactions or receive a fax (press 2)
  • Other checking account functions (press 5)
  • Inquire into other accounts or to change your pin (press 9)


Review Transactions:

If you access Review Transactions under checking, you have the following options:
  • Most recent checks (press 1)
  • Most recent deposits (press 2)
  • All Transactions (press 3)
  • Receive a fax of an account statement (press 4)
  • Pending transactions that will post (press 5)
  • Search for specific check number (press 6)
  • Search for specific transaction amount (press 7) 
  • Return to the checking menu (press 9)

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Other Checking Functions:

If you access Other Checking Functions under checking, you have the following options:
  • Interest information (press 1)
  • Reserve checking account (press 2)
  • Return to the previous menu (press 9)


Inquire Into Other Accounts or to Change Your PIN:

If you access Inquire Into Other Accounts or to Change Your PIN, you have the following options:
  • Checking information (press 1)
  • Savings information (press 2)
  • Change your PIN (press 3)
  • Leave a message (press 6)
  • Return to the main menu (press 9)

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Savings Account Selection:

  • Current balance and last deposit (press 1)
  • Review transactions or receive a fax (press 2)
  • Interest information (press 3)
  • Inquire into other accounts or to change your PIN (press 9)


Certificate of Deposit Selection:

  • Current balance (press 1)
  • Most recent transactions (press 2)
  • Interest information (press 3)
  • Inquire into other accounts or change your PIN (press 9)

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Loan Account Selection:

  • Current balance and loan payment information (press 1)
  • Review transactions or receive a fax (press 2)
  • Interest information (press 3)
  • Loan payoff information (press 5)
  • Inquire into other accounts or to change your PIN (press 9)


Changing your PIN:

If you wish to change your PIN, after you have entered your new PIN, the automated system will repeat the number entered.  You then have the following options:

  • If correct (press 1)
  • Re-enter new PIN (press 2)
  • Cancel change (press 9)

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Leaving a Message:

If you wish to leave a message, when prompted by the automated system leave a message after the tone.  When you have completed the message press the # sign.


Receiving a Fax:

If you wish to receive a fax of your most recent bank statement, please enter your fax number, including the area code, and then return to the main menu.

Note:  If you hang up before returning to the main menu, the fax will not be able to be sent.

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